Responsible Gaming at q999
Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At q999, we believe that online gaming should be a source of entertainment and excitement — never a source of stress or financial hardship. Responsible gaming is at the heart of everything we do here at q999. We understand that for the vast majority of our Bangladeshi players, gaming on q999 is a fun hobby, something they enjoy during their free time after a long day of work. But we also know that for a small number of people, gaming can sometimes become difficult to control. That is why q999 has invested heavily in building a comprehensive responsible gaming framework designed to protect every single player on our platform.

Whether you are a casual player who enjoys a few rounds of Lucky Dice on the weekend or a more serious gamer who spends time on our live casino tables, q999 wants you to have a positive, safe, and balanced experience. Our responsible gaming programme is not just a page on our website — it is woven into the DNA of q999 as a company. From the moment you register your account, q999 gives you access to powerful tools that help you manage your time, your spending, and your overall gaming habits.

Setting Your Own Limits on q999

One of the most important features q999 offers is the ability to set personal limits on your account. You are always in control. Here are the limit options available to every q999 player:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your q999 account. Once you hit your limit, the system will not allow any additional deposits until the next period begins. This is the single most effective way to manage your budget on q999.
• Loss Limits: You can set a maximum amount you are willing to lose within a specific timeframe. When you reach that limit, q999 will restrict you from placing further bets until the next period.
• Wagering Limits: Control how much you wager per day, per week, or per month on q999. This is different from deposit limits because it focuses on the amount you actually bet, not just what you deposit.
• Session Time Limits: Set a timer that reminds you how long you have been playing on q999. You can configure the system to log you out automatically after a specific duration — for example, one hour or two hours.

To adjust any of these limits, simply go to your q999 account settings and navigate to the "Responsible Gaming" section. Decreases to limits take effect immediately, while increases require a 24-hour cooling-off period to prevent impulsive decisions.

Self-Exclusion and Cooling-Off Periods

Sometimes, the best decision a player can make is to take a break. q999 fully supports this and offers two options:

• Cooling-Off Period: You can temporarily suspend your q999 account for 24 hours, 48 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place any bets on q999. This is ideal if you just need a short break to reset.
• Self-Exclusion: For players who feel they need a longer break, q999 offers self-exclusion for 6 months, 1 year, or permanently. Once activated, your q999 account will be fully locked. You will not receive any marketing emails, and you will not be able to open a new account during the exclusion period.

Self-exclusion requests on q999 are processed immediately and cannot be reversed during the chosen period. We take this very seriously — our system is designed so that even our own customer support team cannot override a self-exclusion request, no matter what.

Recognising the Signs of Problem Gambling

It can be hard to recognise when gaming starts to become a problem. At q999, we want our players to be honest with themselves about their habits. Here are some warning signs that your gaming may no longer be just entertainment:

• You spend more money on q999 than you originally planned, more often than not.
• You try to win back money you have lost by placing bigger bets — this is called "chasing losses."
• You borrow money from friends, family, or lenders to fund your q999 account.
• You feel anxious, irritable, or restless when you are not playing on q999.
• You hide your gaming activity from people close to you.
• Gaming on q999 is affecting your work performance, your studies, or your relationships.
• You neglect meals, sleep, or daily responsibilities because of gaming.

If you recognise two or more of these signs in yourself, q999 strongly encourages you to use our self-exclusion tools or contact a professional support organisation. There is absolutely no shame in asking for help.

Underage Gaming Prevention at q999

q999 strictly prohibits anyone under the age of 18 from creating an account or placing bets on our platform. We enforce this through our mandatory KYC (Know Your Customer) verification process. Every player on q999 must verify their identity and age before they can make their first withdrawal. If we discover that a minor has gained access to q999, the account will be immediately closed, all winnings will be voided, and all deposits will be returned.

We also encourage parents and guardians to take an active role in preventing underage access. If you share a device with a young person, consider using parental control software and never leave your q999 account logged in unattended. Protecting minors from gambling is a responsibility we all share.

Fair Play and Transparency on q999

Responsible gaming also means fair gaming. At q999, all games use certified Random Number Generators (RNGs) to ensure every outcome is completely random and fair. We do not manipulate odds, and we do not make it harder for you to win after a big payout. What you see on q999 is what you get — fair, transparent, and independently audited gaming.

We also display clear information about game rules, odds, and return-to-player (RTP) percentages for every game on q999. We want you to make informed decisions about what you play and how you play it. Knowledge is power, and at q999, we believe an informed player is a responsible player.

Getting Help Beyond q999

If you or someone you know is struggling with problem gambling, we encourage you to reach out to professional organisations that specialise in gambling addiction support. While q999 provides tools and resources on our own platform, external organisations can offer confidential counselling, support groups, and expert guidance that goes beyond what we can provide. You can contact q999 support at any time and we will help connect you with the right resources in your area. Remember — asking for help is a sign of strength, not weakness.